Privacy Policy —
How freebats Protects Your Data

freebats collects personal information from you in a number of ways during your interaction with our platform. We collect only the data that is necessary to provide you with a safe, secure, and personalised gaming and betting experience. The categories of personal data we collect are described below.

1.1 Information You Provide Directly

When you register a freebats account, interact with customer support, or complete identity verification, you provide us with personal information directly. This includes:

• Registration data: Full legal name, date of birth, email address, Bangladeshi mobile number, and chosen username and password.
• Identity verification (KYC) documents: National Identity Card (NID), passport, or other government-issued documents submitted to verify your age and identity.
• Payment information: Mobile wallet account references (bKash, Nagad, Rocket, Upay), bank account details, and transaction records. Full card numbers and wallet PINs are never stored on freebats servers.
• Communication records: Messages, emails, and chat transcripts exchanged with the freebats support team.
• Voluntary profile information: Any additional details you choose to add to your account profile, such as city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).

1.2 Information Collected Automatically

When you access and use the freebats platform, certain technical and behavioural data is collected automatically to ensure the platform functions correctly and securely:

• Device and browser data: IP address, device type, operating system, browser version, screen resolution, and device identifiers.
• Session data: Login timestamps, session duration, pages visited, features accessed, and navigation paths within the platform.
• Gameplay and betting data: Game history, bet amounts, wager outcomes, bonus redemption activity, and sports betting selections.
• Transaction logs: A complete record of all deposits, withdrawals, and balance adjustments on your account, including the timestamps and payment methods involved.
• Cookie and tracking data: Information collected via cookies and similar technologies as described in Section 4 of this policy.

1.3 Information from Third Parties

In some circumstances freebats may receive information about you from trusted third parties, including our payment processing partners (such as bKash and Nagad gateway providers), fraud prevention services, and identity verification bureaus. Information received from these sources is used solely to confirm your identity, process payments, and protect the platform against financial crime.

Data Category	Examples	Collection Method
Identity Data	Full name, date of birth, NID number	Provided by you at registration / KYC
Contact Data	Email address, mobile number	Provided by you at registration
Financial Data	Wallet references, transaction history	Provided by you / payment partners
Technical Data	IP address, device ID, browser type	Collected automatically
Usage Data	Game history, session logs, bet records	Collected automatically
Communications Data	Support chat transcripts, emails	Provided by you via support channels

freebats uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that you would not reasonably expect given the nature of an online casino and sports betting platform. The primary purposes for which your data is processed are set out below.

2.1 Account Management and Service Delivery

The most fundamental use of your personal data is to create and manage your freebats account, authenticate your identity each time you log in, process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and deliver the games and betting services you have chosen to access. Without this processing, we cannot provide you with a functioning account.

2.2 Age Verification and Responsible Gaming

freebats is legally and ethically obligated to verify that all players are aged 18 or above. Your date of birth and identity documents are used to fulfil this obligation. Additionally, your gameplay and financial data is monitored to identify patterns that may indicate problem gambling behaviour, so that our responsible gaming team can reach out proactively where appropriate and offer tools such as deposit limits and self-exclusion.

2.3 Fraud Prevention and Security

freebats processes technical and transactional data to detect and prevent fraud, money laundering, account takeover attempts, and other malicious activity. This includes automated monitoring of login patterns, transaction velocity, device fingerprinting, and IP geolocation checks. Where suspicious activity is identified, we may temporarily restrict account access pending a manual review by our security team.

2.4 Legal and Regulatory Compliance

Certain processing activities are carried out to fulfil freebats's obligations under applicable anti-money laundering (AML), counter-terrorist financing (CTF), and know-your-customer (KYC) requirements. This includes retaining transaction records and identity verification documents for the periods required by applicable law.

2.5 Platform Improvement and Analytics

Aggregated and anonymised usage data is used to understand how players interact with the freebats platform, identify features that are performing well or poorly, and guide product development decisions. This analysis does not involve making automated decisions about individual players that would materially affect their access to the platform.

2.6 Marketing Communications

Where you have provided explicit consent to receive marketing communications, freebats may contact you with information about new games, promotions, seasonal offers (such as Eid bonus events, BPL specials, or Pohela Boishakh promotions), and platform updates via email or SMS. You may withdraw your marketing consent at any time by contacting [email protected] or updating your communication preferences in your account settings.

freebats does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described below, and only with parties who are contractually obligated to handle your data securely and in accordance with applicable privacy standards.

3.1 Payment Processing Partners

To process your deposits and withdrawals, freebats shares the minimum necessary financial data with our payment processing partners. These include the gateway providers supporting bKash, Nagad, Rocket, and Upay mobile wallet transactions, as well as card processing networks (Visa, Mastercard) and partner banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank. These partners receive only the transaction-specific data required to complete the payment and are strictly prohibited from using your data for any other purpose.

3.2 Identity Verification Services

For KYC purposes, freebats may share identity document data with certified identity verification service providers to confirm the authenticity of documents submitted during the verification process. These providers operate under strict data processing agreements and do not retain your documents beyond the verification period.

3.3 Game Technology Providers

The games available on freebats are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, your player session data (such as a session token and stake amounts) is shared with the relevant game provider to operate the game correctly. Game providers do not receive your full identity or payment details.

3.4 Legal and Regulatory Disclosures

freebats may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by law or a valid legal order. We will always seek to notify affected players of such disclosures where we are legally permitted to do so.

freebats uses cookies and similar browser-based technologies to make the platform function correctly, keep your session secure, and understand how the platform is being used. This section explains what cookies we use and why.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as whether you are logged in — across page loads and sessions. Cookies do not contain executable code and cannot access other files on your device.

4.2 Categories of Cookies Used by freebats

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, prevent CSRF attacks, load balancing	Session / up to 24 hours
Functional	Remember your language preference, display settings, and last visited game category	Up to 30 days
Analytics	Understand page performance, navigation flows, and feature usage (anonymised data only)	Up to 13 months
Security	Detect and block suspicious login attempts, device fingerprinting for fraud prevention	Up to 90 days

4.3 Third-Party Cookies

freebats does not permit third-party advertising networks or social media platforms to place tracking cookies on our platform. Any analytics cookies used by freebats are configured to anonymise IP addresses and are operated under data processing agreements that prevent the analytics provider from using this data for their own purposes.

4.4 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will prevent certain core functions of the freebats platform — including maintaining your login session — from operating correctly. Disabling functional or analytics cookies will not affect your ability to access games or place bets.

freebats takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Security Measures

• 256-bit SSL/TLS encryption is applied to all data in transit between your browser or device and the freebats platform.
• Data at rest encryption is applied to all databases containing personal and financial data.
• Access controls: Internal access to player data is strictly limited to freebats staff who require it to perform their role. Access is logged and audited regularly.
• Password hashing: Passwords are never stored in plain text. freebats uses industry-standard one-way hashing algorithms with salting to store password credentials securely.
• Penetration testing: The freebats platform is subject to regular security assessments conducted by independent security professionals.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security.

5.2 Data Storage Location

freebats stores player data on secured servers operated by reputable cloud infrastructure providers. Where data is stored or processed outside Bangladesh, freebats ensures that the receiving jurisdiction and the data processor provide an equivalent level of data protection through contractual safeguards.

5.3 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, freebats will notify affected individuals without undue delay. Notifications will be sent to the registered email address associated with the affected account and will include a description of the nature of the breach, the categories and approximate number of records affected, and the steps freebats has taken or is taking in response.

As a freebats player, you hold a number of rights in relation to the personal data we hold about you. freebats is committed to honouring these rights promptly and without unnecessary barriers. All rights requests should be submitted to [email protected] with the subject line "Privacy Rights Request".

6.1 Right of Access

You have the right to request a copy of all personal data freebats holds about you, along with information about how it is being used. Access requests are fulfilled within 30 days of receipt. We will provide your data in a structured, commonly used, machine-readable format where technically feasible.

6.2 Right to Rectification

If any personal data freebats holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Simple corrections — such as updating your registered email address or mobile number — can be made directly via your account settings after freebats Login. Corrections to identity or KYC data require a formal request supported by the appropriate updated documentation.

6.3 Right to Erasure

You may request deletion of your freebats account and the personal data associated with it. Please note that certain data must be retained for defined periods to comply with financial crime prevention and anti-money laundering regulations, even after account closure. Data that is required to be retained by law will be securely archived and will not be used for any ongoing purpose beyond the legal obligation.

6.4 Right to Restrict Processing

In certain circumstances you may request that freebats restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved. During a restriction period, your data will continue to be stored but will not be actively processed for operational purposes beyond those strictly required.

6.5 Right to Object to Marketing

You have the right to object to receiving marketing communications from freebats at any time. To withdraw your marketing consent, email [email protected] with the subject line "Unsubscribe from Marketing" or update your communication preferences in your account settings. Opt-out requests are processed within 5 business days.

freebats retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal and regulatory obligations. The retention periods applicable to the main categories of data we hold are summarised below.

Data Category	Retention Period	Basis for Retention
Account and identity data	Duration of account + 5 years post-closure	Legal / AML compliance obligation
KYC documents	Duration of account + 5 years post-closure	Legal / KYC regulatory requirement
Financial transaction records	Duration of account + 7 years post-closure	Financial records legal obligation
Support communications	3 years from last contact	Legitimate interest / dispute resolution
Gameplay and betting history	Duration of account + 2 years post-closure	Responsible gaming / dispute resolution
Analytics data (anonymised)	Up to 13 months rolling	Legitimate interest / platform improvement
Marketing consent records	Until consent withdrawn + 1 year	Legal obligation to evidence consent

Once a retention period expires, personal data is securely deleted or anonymised in a way that makes re-identification impossible. freebats conducts periodic data audits to ensure that data is not held beyond its required retention period.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way freebats handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

8.1 How to Contact Us

All privacy enquiries, data rights requests, and data breach reports should be directed to our support team via email. Please use the subject line that corresponds to your enquiry type so that your message is routed correctly:

• General privacy questions: Subject line "Privacy Enquiry" — Email: [email protected]
• Data access or rights requests: Subject line "Privacy Rights Request" — Email: [email protected]
• Suspected data breach or security concern: Subject line "Security Report" — Email: [email protected]
• Marketing opt-out: Subject line "Unsubscribe from Marketing" — Email: [email protected]

Our customer support team is available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6). We aim to acknowledge all privacy enquiries within 3 business days and to provide a complete response within 30 days.

8.2 Policy Updates

freebats reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The most current version of this policy will always be accessible at https://freebats.net/privacy-policy. The effective date at the top of this document will be updated whenever a material change is made. We encourage you to review this policy periodically. Continued use of the freebats platform following a policy update constitutes your acceptance of the revised version.