Responsible Gaming at freebats
Play Smart. Stay in Control.

At freebats, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should be an enjoyable leisure activity, and we take an active role in ensuring that the freebats platform is a safe space for every player in Bangladesh who chooses to use it. Our responsible gaming framework is built around three principles: player awareness, practical tools, and accessible support.

Player awareness means ensuring that every freebats member understands the nature of gambling before they place their first bet. Gambling involves risk. The outcome of every game and every bet is determined by chance, and no strategy, system, or approach can guarantee a profit over time. The house always has a statistical edge, and players should approach gambling with the understanding that losses are a normal and expected part of the experience — not an anomaly to be chased or recovered.

Practical tools means providing every freebats account holder with the account management controls needed to keep their gambling within healthy limits. Deposit limits, time-out features, session reminders, and self-exclusion options are all built into the freebats platform and available to every player at no cost. We make these tools easy to find and easy to activate, because we know that the moment a player feels they need help, any friction in accessing that help is one friction too many.

Accessible support means maintaining a trained, empathetic support team that is available 24 hours a day, 7 days a week, to speak with any player who has concerns about their gambling behaviour. freebats does not judge players who reach out — we assist them. All responsible gaming conversations are handled confidentially and with genuine care.

The freebats platform is strictly for adults aged 18 and above. This is a non-negotiable requirement that applies to every player, regardless of experience level or account history. Registering on the freebats platform while under the age of 18 is a violation of our Terms & Conditions and will result in immediate account closure and forfeiture of any funds held in the account.

At the point of registration, all freebats users are required to confirm that they are aged 18 or over. Before any withdrawal is processed, every account must pass a Know Your Customer (KYC) identity verification check. This check requires submission of a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID) or passport — along with proof of residential address. Any account where the verified date of birth reveals the holder to be under 18 is permanently closed without exception.

Protecting Minors at Home

freebats strongly encourages parents and guardians to use parental control software on any device that is shared with or accessible to minors. Popular parental control tools can block access to gambling websites at the network or device level. We also recommend:

• Never sharing your freebats login credentials with anyone, including family members.
• Logging out of your freebats account after each session, especially on shared devices.
• Using a strong, unique password for your freebats account that others cannot easily guess.
• Enabling two-factor authentication (2FA) on your account for an added layer of access security.
• Keeping payment method details (bKash PIN, Nagad password, bank cards) out of reach of children.

One of the most effective ways to keep your gambling responsible is to set a firm budget before you start playing and stick to it. freebats makes this straightforward by offering deposit limit controls directly within your account settings. You can set a maximum deposit amount that applies over a chosen time window — daily, weekly, or monthly — and the platform will decline any deposit attempt that would exceed your chosen limit.

Deposit limits are a practical tool because they address the financial dimension of gambling directly at the source. Rather than relying on willpower in the heat of a session, you pre-commit to a spending boundary when you are thinking clearly, and the system enforces that boundary automatically.

How Deposit Limits Work at freebats

• Setting a limit: Navigate to the responsible gaming section of your account settings and select the deposit limit option. Enter your chosen amount in Bangladeshi Taka (৳) and select the period (daily / weekly / monthly).
• Immediate effect: New deposit limits take effect immediately from the moment they are saved. They cannot be undone instantaneously.
• Lowering a limit: Reducing an existing deposit limit also takes effect immediately, without any waiting period.
• Raising a limit: Increasing a deposit limit is subject to a mandatory 7-day review and cooling-off period. This delay is intentional — it gives you time to reconsider whether the increase is genuinely in your best interests.
• Removing a limit: Removing a deposit limit entirely follows the same 7-day cooling-off period as raising one.

Self-exclusion is the most comprehensive responsible gaming tool available on the freebats platform. It allows you to block access to your account entirely for a set period, giving you the space and distance you need if gambling has become a source of stress, anxiety, financial difficulty, or conflict in your personal life.

Self-exclusion at freebats is taken seriously. It is not a cosmetic feature — once activated, your account is fully suspended, all marketing communications are stopped, and you will not be able to log in, deposit, or place bets for the duration of the exclusion period. Our team monitors exclusions manually to ensure they are enforced robustly.

Available Self-Exclusion Periods

• 30 days — A short-term break to step back and reassess your gambling habits.
• 90 days — A medium-term exclusion for players who need a more extended period away.
• 6 months — A substantial break that allows significant time for reflection and, if needed, professional support.
• 1 year — A long-term exclusion recommended for players who have identified a serious concern with their gambling behaviour.
• Permanent (indefinite) — A permanent closure of your account. This is irreversible. Permanent self-exclusion is the right choice if you have decided that gambling is not something you wish to return to.

How to Activate Self-Exclusion

1. Log in to your freebats account and navigate to the Account Settings section.
2. Select Responsible Gaming from the settings menu.
3. Choose Self-Exclusion and select your preferred exclusion period from the options listed.
4. Confirm your choice. You will receive a confirmation email to your registered address acknowledging that the exclusion has been applied.
5. Alternatively, contact support directly at [email protected] with the subject line "Self-Exclusion Request" and our team will apply the exclusion to your account within 24 hours.

A time-out is a shorter, more flexible alternative to full self-exclusion. It is designed for players who feel they need a brief pause from gambling — perhaps after a losing streak, a stressful day, or simply when they notice they have been playing for longer than intended. Time-outs at freebats do not require a lengthy process and can be activated quickly from within your account settings.

Time-Out Durations

• 24 hours — A single-day pause. Useful for an impulsive break when you notice you are not playing at your best.
• 48 hours — A weekend-length break to reset your mindset.
• 7 days — A full week away from the platform to gain perspective.

Session Reminders and Reality Checks

In addition to time-outs, freebats offers configurable session reminders — on-screen alerts that appear at regular intervals during a game session to inform you of your elapsed playing time and total wagers placed during that session. You can set reminders to appear every 30 minutes, every hour, or every 2 hours. When a reminder appears, you are prompted to either continue or end your session. This feature keeps you anchored in reality during gameplay when it can be easy to lose track of time.

Loss Limits and Wager Limits

Beyond deposit controls, freebats also supports setting loss limits and individual session wager limits. A loss limit caps the total amount you can lose within a defined time period. A wager limit restricts the maximum stake you can place on any single bet or spin. These tools work in combination with deposit limits to give you a layered safety net around your gambling activity.

Problem gambling can affect anyone, regardless of income, background, or experience level. One of the most challenging aspects of problematic gambling behaviour is that it often develops gradually, making it difficult to recognise in oneself. The following questions are designed to help you honestly assess your relationship with gambling. If you answer "yes" to several of these questions, we encourage you to use freebats's responsible gaming tools or contact our support team.

Answering "yes" to three or more of the above questions is a meaningful signal that gambling may be having a negative impact on your life. This does not make you a bad person — it means you may benefit from support. freebats's responsible gaming team is here to help without judgement.

Asking for help with a gambling problem is a sign of strength, not weakness. If you feel that gambling is negatively affecting your finances, your mental health, or your relationships, please do not wait — reach out to freebats support or a professional counselling service today. The sooner support is sought, the easier recovery becomes.

Contact freebats Responsible Gaming Support

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, operating in Bangladesh Standard Time (BST, UTC+6). All conversations are handled with complete confidentiality. You will never be pressured to continue gambling, and your account will be protected according to your wishes.

What to Include in Your Support Request

When contacting the freebats responsible gaming team, it helps to include the following information so we can assist you as quickly and effectively as possible:

• Your registered freebats username or email address.
• A brief description of the concern you are experiencing — there is no need to go into extensive detail, but any context you can share will help our team tailor their response.
• The type of tool or assistance you are looking for — whether that is a deposit limit, a time-out, a self-exclusion, or simply someone to talk to.

Professional Support Resources

In addition to freebats's own support team, players in Bangladesh who are experiencing gambling-related difficulties are encouraged to seek guidance from qualified mental health or counselling professionals. Speaking with a doctor, therapist, or community support organisation can provide a level of professional guidance that goes beyond what a gaming platform's support team is able to offer. freebats supports your decision to seek external help and will cooperate fully with any responsible gaming actions you wish to take on your account.

Responsible gaming is not only about crisis management — it is also about building healthy habits from the outset so that gambling remains a fun, low-risk leisure activity. The following tips are practical guidelines that freebats recommends to every player on the platform, regardless of experience level.

Before You Play

• Set a budget in advance. Decide how much you are willing to spend during the session before you log in. Treat this amount as the cost of entertainment — money you are comfortable spending whether you win or lose.
• Set a time limit. Decide how long you will play and use freebats's session reminder feature to keep yourself accountable.
• Never gamble to solve financial problems. Gambling is not a reliable way to earn money or pay off debts. Gambling with money you need for essential expenses puts your financial stability at serious risk.
• Play with a clear head. Avoid gambling when you are tired, emotionally upset, under the influence of alcohol, or under significant stress. Decision-making is impaired in these states, which can lead to larger bets and poorer judgement.

While You Play

• Take regular breaks. Step away from the screen every 60 minutes. Stretch, have a drink of water, and check in with yourself about how you are feeling and how long you have been playing.
• Keep track of your spending. The freebats account dashboard shows your real-time deposit and wagering history. Use it. Awareness of your actual spending prevents the distorted perception that often accompanies extended play sessions.
• Treat wins as a bonus, not an expectation. A winning session is enjoyable, but it is the exception rather than the rule. Do not raise your stakes simply because you are on a winning streak — variance can reverse quickly.
• Stop when you reach your limit. If you have spent your session budget or reached your time limit, log out. The games will still be there tomorrow.

After You Play

• Reflect honestly. After each session, take a moment to consider how you feel. Did you stay within your budget? Did you enjoy it? If the answers cause you discomfort, that is worth paying attention to.
• Do not chase losses. If you ended a session down, resist the urge to log back in immediately to win the money back. Chasing losses is one of the most common and most damaging gambling behaviours.
• Balance gambling with other activities. A healthy lifestyle includes a wide range of activities beyond gambling. Ensure that gambling does not crowd out time spent with family, friends, exercise, or other hobbies.